PADDLERS

Generally we take ages from 8 to 80 depending on the persons health and fitness.

All paddlers, whether hiring, having a lesson or doing an adventure tour must sign a waiver. If you are under 18 years old your parent or guardian must sign for you.

REFUNDS

HIRE
Customers will get a refund if they notify Whatsup at least 24 hours prior to the time of the hire.
No refund will be made once the customer has paid for and taken the hire equipment.

LESSONS
Customers will get a refund or credit if they notify Whatsup at least 24 hours prior to the time of the lesson or if the instructor cancels due to unsuitable or dangerous conditions. Note- no refund will be offered if it rains. If the water and weather conditions become unsafe during the activity the instructor may modify or reschedule the activity for another time.

ADVENTURE TOURS
Customers will get a refund or credit if the customer notifies Whatsup at least 5 days prior to the time of the tour or if the instructor cancels due to unsuitable or dangerous conditions.